Terms & Conditions

Scheduling, Rescheduling, and Cancellation Policies

Disclaimer: Our acceptance of payment for a consult and scheduling of the same is no acknowledgement that you “have a case” or that Zapalac Law Firm, PLLC, agrees to represent you in any way beyond the limited scope of the paid consult. By scheduling a consult, you understand that you are paying for a diagnosis of your matter by an attorney, and there is always a risk that the professional opinion of your case may not be what you want to hear. Unwelcome news regarding the merits are not grounds for a refund nor does it constitute any incomplete service, as the professional analysis is the precise service sought and paid for.

Cancellation Policy: We are usually fully-booked with appointments at least 24-48 hours in advance, and scheduling your consult guarantees time set aside for you. Therefore, we require cancellation more than 24 hours from the time of your appointment, subject to a $35 administrative cancellation fee. Cancellations less than 24 hours before your appointment time are subject to a cancellation fee equal to 100% of your consult fee. Appointments on a Monday require cancellation by the appropriate time on the preceding Friday (cancellations on a Saturday or Sunday are not accepted). All cancellation requests must be sent by email to info@zapalaclawfirm.com . No voicemail or phone reschedule requests are accepted.
The $95 Q&A Call for Landlord/Tenant matters is nonrefundable once paid, with no exceptions. If you paid for any expedited consult (which bears a premium cost in addition to the base consult fee for your type of matter), the entire amount is nonrefundable once paid and scheduled, with no exceptions.

Reschedule Policy: We allow one reschedule of your consult with no fees if you email a reschedule request more than 24 hours before your appointment time. All reschedule requests must be emailed to info@zapalaclawfirm.com . No voicemail/phone reschedule requests will be honored. Reschedule requests for a Monday appointment must be received before the appropriate time the preceding Friday (no Saturday or Sunday requests will be honored). If no timely written reschedule request is received, there is a cancellation
fee of 100% of the amount paid, though we reserve the right to allow a reschedule in our sole discretion.

Questions?

If you have questions about our services, please contact us!

Please note this form is not a means to obtain free legal advice or assistance. We will neither provide legal advice nor answer specific legal questions via this form. This form is generally to ask if we handle a certain type of legal matter or to ask questions our services and practice areas.

      Contact Us!