scheduling & cancellation policies
Disclaimer: Our acceptance of payment for a consult and scheduling of the same is no acknowledgement that you “have a case” or that Zapalac Law Firm, PLLC, agrees to represent you in any way beyond the limited scope of the paid consult. By scheduling a consult, you understand that there is always a risk that the professional opinion of your case may not be what you want to hear. Unwelcome news regarding the merits are not grounds for a refund nor does it constitute any incomplete service, as the professional analysis is the precise service sought and paid for.
Cancellation Policy: We are usually fully-booked with appointments at least 48-72 hours in advance, and scheduling your consult guarantees time set aside for you. Therefore, we require cancellation more than 24 hours from the time of your appointment, subject to a $45 administrative cancellation fee. Cancellations less than 24 hours before your appointment time are subject to a cancellation fee equal to 100% of your consult fee. Appointments on a Monday require cancellation by the appropriate time on the preceding Friday (cancellations on a Saturday or Sunday are not accepted). All cancellation requests must be sent by email to info@zapalaclawfirm.com . No voicemail or phone reschedule requests are accepted.
If you paid for any expedited consult, the entire amount is nonrefundable once paid and scheduled, with no exceptions.
Reschedule Policy: We allow one reschedule of your consult with no fees if you email a reschedule request more than 24 hours before your appointment time. All reschedule requests must be emailed to info@zapalaclawfirm.com . No voicemail/phone reschedule requests will be honored. Reschedule requests for a Monday appointment must be received before the appropriate time the preceding Friday (no Saturday or Sunday requests will be honored). If a timely written reschedule request is not received, there is a cancellation
fee of 100% of the amount paid.
